/* ============================================================
   Chat de Annie Creation's · pensado para el teléfono
   ============================================================ */
:root{
  --bg:#0D0C11; --bg2:#15131B; --bg3:#1C1926; --linea:#2C2838;
  --txt:#F5F1EA; --txt2:#A79E92; --oro:#F2B45F; --oro-luz:#FFD9A3;
  --verde:#25D366; --rosa:#E8496E; --jade:#17A398; --ambar:#F5A524;
  --mio:#3A2C15; --suyo:#1E1B27;
  --seg:env(safe-area-inset-bottom,0px);
}
*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}
html,body{margin:0;height:100%;overscroll-behavior:none}
body{background:var(--bg);color:var(--txt);
  font:15px/1.5 -apple-system,"Segoe UI",Roboto,system-ui,sans-serif;-webkit-font-smoothing:antialiased}
button,input,textarea,select{font:inherit;color:inherit}
::-webkit-scrollbar{width:8px}::-webkit-scrollbar-thumb{background:#332F42;border-radius:8px}

.app{display:flex;flex-direction:column;height:100dvh}

/* ---------- barra ---------- */
.barra{display:flex;align-items:center;gap:11px;padding:12px 14px;background:var(--bg2);
  border-bottom:1px solid var(--linea);min-height:60px;flex:0 0 auto;
  padding-top:calc(12px + env(safe-area-inset-top,0px))}
.barra img{width:34px;height:34px;object-fit:contain;border-radius:9px}
.barra h1{font-size:1rem;margin:0;line-height:1.2}
.barra small{display:block;font-size:.72rem;color:var(--txt2);letter-spacing:.1em;text-transform:uppercase}
.barra .der{margin-left:auto;display:flex;gap:8px;align-items:center}
.ico-btn{background:none;border:1px solid var(--linea);border-radius:10px;width:38px;height:38px;
  display:grid;place-items:center;cursor:pointer;color:var(--txt2);flex:0 0 auto}
.ico-btn:hover,.ico-btn.on{color:var(--oro);border-color:var(--oro)}
.ico-btn svg{width:19px;height:19px}

/* ---------- filtros ---------- */
.filtros{display:flex;gap:7px;padding:11px 14px;overflow-x:auto;background:var(--bg2);
  border-bottom:1px solid var(--linea);flex:0 0 auto;scrollbar-width:none}
.filtros::-webkit-scrollbar{display:none}
.fil{background:var(--bg3);border:1px solid var(--linea);border-radius:999px;padding:7px 14px;
  font-size:.83rem;white-space:nowrap;cursor:pointer;display:flex;align-items:center;gap:7px}
.fil.on{background:linear-gradient(145deg,#FFE7BE,#F7C578 40%,#D9942F);color:#1A1008;border-color:transparent;font-weight:600}
.fil b{background:rgba(0,0,0,.22);border-radius:999px;padding:0 7px;font-size:.74rem}
.fil.on b{background:rgba(0,0,0,.18)}

.buscador{padding:10px 14px;background:var(--bg2);border-bottom:1px solid var(--linea);display:none}
.buscador.on{display:block}
.buscador input{width:100%;background:#100E15;border:1px solid var(--linea);border-radius:11px;padding:11px 13px;font-size:16px;outline:none}
.buscador input:focus{border-color:var(--oro)}

/* ---------- lista ---------- */
.lista{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;padding-bottom:calc(14px + var(--seg))}
.fila{display:flex;gap:12px;padding:14px;border-bottom:1px solid #201D2A;cursor:pointer;align-items:flex-start}
.fila:active{background:#181521}
.fila.nuevo{background:linear-gradient(90deg,rgba(232,73,110,.10),transparent 60%)}
.avatar-caja{position:relative;flex:0 0 auto}
.avatar{width:44px;height:44px;border-radius:50%;display:grid;place-items:center;
  font-weight:700;font-size:.95rem;color:#1A1008;background:linear-gradient(145deg,#FFE7BE,#D9942F)}
/* idioma de la persona: en la esquinita del avatar, nunca encima de la hora ni del nombre */
.idioma-chip{position:absolute;bottom:-3px;right:-4px;font-size:.6rem;font-weight:800;letter-spacing:.03em;
  color:#5BA0F6;background:#1B1926;border:2px solid var(--bg1,#0D0C11);border-radius:6px;padding:1px 4px;
  box-shadow:0 1px 3px rgba(0,0,0,.35)}
.idioma-chip--cab{position:static;border:1px solid rgba(59,130,246,.4);background:rgba(59,130,246,.12);
  border-radius:7px;padding:3px 9px;font-size:.68rem;margin-left:8px}
body.claro .idioma-chip{color:#2563EB;background:#FFFFFF;border-color:#FFFFFF}
body.claro .idioma-chip--cab{color:#2563EB;background:rgba(37,99,235,.1);border-color:rgba(37,99,235,.35)}
.fila .cuerpo{flex:1;min-width:0}
.fila .arriba{display:flex;align-items:baseline;gap:8px}
.fila b{font-size:.94rem;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fila time{margin-left:auto;font-size:.72rem;color:var(--txt2);flex:0 0 auto}
.fila p{margin:3px 0 0;font-size:.85rem;color:var(--txt2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fila .pin{background:var(--rosa);color:#fff;border-radius:999px;font-size:.7rem;font-weight:700;
  padding:1px 7px;margin-left:6px;flex:0 0 auto}
.et{font-size:.68rem;letter-spacing:.06em;text-transform:uppercase;padding:2px 8px;border-radius:999px;font-weight:700}
.et.nuevo{background:#3A2A10;color:#F5C069}
.et.abierto{background:#10304A;color:#7CC5F0}
.et.atendido{background:#123722;color:#7FE0A8}
.et.vendido{background:#2A1330;color:#D9A6F0}
.et.cerrado{background:#26232F;color:#8A8299}

/* ---------- conversación ---------- */
.conver{position:fixed;inset:0;background:var(--bg);display:flex;flex-direction:column;z-index:40;
  transform:translateX(100%);transition:transform .26s cubic-bezier(.22,.8,.28,1)}
.conver.on{transform:none}
.hilo{flex:1;overflow-y:auto;padding:16px 14px;display:flex;flex-direction:column;gap:9px}
.msg{max-width:82%;padding:10px 13px;border-radius:16px;font-size:.92rem;line-height:1.45;word-break:break-word;white-space:pre-wrap}
.msg.suyo{background:var(--suyo);border:1px solid var(--linea);align-self:flex-start;border-bottom-left-radius:5px}
.msg.mio{background:linear-gradient(145deg,#4A3818,#33260F);border:1px solid rgba(242,180,95,.28);
  align-self:flex-end;border-bottom-right-radius:5px}
.msg.sistema{align-self:center;background:transparent;border:1px dashed var(--linea);color:var(--txt2);font-size:.8rem;max-width:90%}
.msg time{display:block;font-size:.66rem;opacity:.55;margin-top:5px}
.dia{align-self:center;font-size:.72rem;color:var(--txt2);background:var(--bg3);padding:4px 12px;border-radius:999px;margin:6px 0}

.escribir{flex:0 0 auto;background:var(--bg2);border-top:1px solid var(--linea);
  padding:10px 12px calc(10px + var(--seg))}
.escribir .caja{display:flex;gap:7px;align-items:flex-end}
.escribir .ico-btn{width:40px;flex:0 0 auto}
.escribir textarea{flex:1;min-width:0;background:#100E15;border:1px solid var(--linea);border-radius:18px;
  padding:11px 14px;font-size:16px;resize:none;max-height:120px;outline:none;line-height:1.4}
.escribir textarea:focus{border-color:var(--oro)}
.enviar{width:44px;height:44px;border-radius:50%;border:0;flex:0 0 auto;cursor:pointer;
  background:linear-gradient(145deg,#FFE7BE,#F7C578 40%,#D9942F);color:#1A1008;display:grid;place-items:center}
.enviar:disabled{opacity:.4}
.enviar svg{width:20px;height:20px}
.herramientas{display:flex;gap:7px;overflow-x:auto;padding-bottom:9px;scrollbar-width:none}
.herramientas::-webkit-scrollbar{display:none}
.herr{background:var(--bg3);border:1px solid var(--linea);border-radius:999px;padding:6px 12px;
  font-size:.8rem;white-space:nowrap;cursor:pointer;color:var(--txt2)}
.herr:hover{color:var(--oro);border-color:var(--oro)}

.emojis{display:none;grid-template-columns:repeat(8,1fr);gap:4px;padding:10px 0 4px;max-height:170px;overflow-y:auto}
.emojis.on{display:grid}
.emojis button{background:none;border:0;font-size:1.5rem;padding:5px;cursor:pointer;border-radius:9px}
.emojis button:active{background:var(--bg3)}

/* ---------- ficha lateral ---------- */
.ficha{position:fixed;inset:0;background:rgba(6,5,10,.75);z-index:60;display:none;align-items:flex-end}
.ficha.on{display:flex}
.ficha .hoja{background:var(--bg2);width:100%;max-height:88vh;overflow-y:auto;border-radius:20px 20px 0 0;
  padding:20px 18px calc(24px + var(--seg));border-top:1px solid var(--linea)}
.ficha h3{margin:0 0 4px;font-size:1.05rem}
.ficha .agarre{width:44px;height:4px;background:#3A3548;border-radius:9px;margin:0 auto 16px}
.campo{margin-bottom:13px}
.campo label{display:block;font-size:.78rem;color:var(--txt2);margin-bottom:6px}
.campo input,.campo textarea,.campo select{width:100%;background:#100E15;border:1px solid var(--linea);
  border-radius:11px;padding:11px 13px;font-size:16px;outline:none}
.campo input:focus,.campo textarea:focus{border-color:var(--oro)}
.estados{display:flex;gap:7px;flex-wrap:wrap}
.estados button{flex:1;min-width:88px;background:var(--bg3);border:1px solid var(--linea);border-radius:11px;
  padding:10px;font-size:.83rem;cursor:pointer}
.estados button.on{border-color:var(--oro);color:var(--oro);background:rgba(242,180,95,.1)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:12px 16px;border-radius:12px;
  border:1px solid var(--linea);background:var(--bg3);font-size:.9rem;font-weight:600;cursor:pointer;width:100%}
.btn.oro{background:linear-gradient(145deg,#FFE7BE,#F7C578 40%,#D9942F);color:#1A1008;border-color:transparent}
.btn.verde{background:var(--verde);color:#062A14;border-color:transparent}
.btn svg{width:17px;height:17px}
.historial{background:var(--bg3);border:1px solid var(--linea);border-radius:12px;padding:11px 13px;font-size:.83rem;margin-bottom:9px}
.historial b{color:var(--oro)}

/* ---------- entrada ---------- */
.entrada{min-height:100dvh;display:grid;place-items:center;padding:24px}
.entrada .caja{width:min(380px,100%);background:var(--bg2);border:1px solid var(--linea);
  border-radius:20px;padding:32px 26px;text-align:center}
.entrada img{width:60px;height:60px;object-fit:contain;margin-bottom:16px}
.entrada h2{margin:0 0 4px;font-size:1.2rem}
.entrada p{margin:0 0 22px;color:var(--txt2);font-size:.87rem}
.entrada .campo{text-align:left}
.err{color:#F09098;font-size:.85rem;min-height:20px;margin-bottom:6px}
.codigo{text-align:center;font-size:1.5rem;letter-spacing:.34em;font-family:ui-monospace,monospace}

.vacio{text-align:center;padding:56px 22px;color:var(--txt2)}
.vacio svg{width:44px;height:44px;opacity:.35;margin-bottom:12px}
#avisos{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(20px + var(--seg));z-index:120;
  display:flex;flex-direction:column;gap:8px;width:min(400px,92vw)}
.aviso{background:var(--bg3);border:1px solid var(--linea);border-left:3px solid var(--oro);
  border-radius:11px;padding:12px 15px;font-size:.87rem;box-shadow:0 14px 32px -16px #000;animation:sube .28s}
.aviso.mal{border-left-color:var(--rosa)}
@keyframes sube{from{opacity:0;transform:translateY(12px)}}

@media(min-width:860px){
  .app{max-width:1200px;margin:0 auto;border-left:1px solid var(--linea);border-right:1px solid var(--linea)}
  .conver{left:auto;right:0;width:60%;border-left:1px solid var(--linea)}
}

/* ---------- adjuntos ---------- */
.adj-img{display:block;border-radius:11px;overflow:hidden;max-width:230px}
.adj-img img{display:block;width:100%;height:auto}
.adj-audio{width:230px;max-width:100%;height:38px;display:block;margin-bottom:4px}
.adj-meta{display:block;font-size:.74rem;opacity:.65}
.adj-doc{display:flex;align-items:center;gap:9px;text-decoration:none;color:inherit}
.adj-doc svg{width:22px;height:22px;flex:0 0 auto;opacity:.75}
.adj-doc span{font-size:.86rem;word-break:break-all;text-decoration:underline}
.msg.subiendo{opacity:.6;font-style:italic}

/* ---------- grabación ---------- */
.grabando{display:none;align-items:center;gap:10px;padding:9px 12px;margin-bottom:9px;
  background:rgba(232,73,110,.12);border:1px solid rgba(232,73,110,.35);border-radius:12px;font-size:.85rem}
.grabando.on{display:flex}
.grabando__punto{width:9px;height:9px;border-radius:50%;background:var(--rosa);animation:lat 1s infinite}
@keyframes lat{0%,100%{opacity:1}50%{opacity:.25}}
.grabando__txt{color:var(--txt2);font-size:.78rem;flex:1}
.grabando__x{background:none;border:0;color:var(--rosa);cursor:pointer;font-size:.82rem;font-weight:600}
.ico-btn.grabando{border-color:var(--rosa);color:var(--rosa)}

/* ---------- interruptores de la hoja ---------- */
.sw-fila{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;
  border-bottom:1px solid var(--linea);font-size:.9rem;cursor:pointer}
.sw-fila input{width:44px;height:25px;appearance:none;background:#332F42;border-radius:999px;position:relative;cursor:pointer;flex:0 0 auto}
.sw-fila input::after{content:'';position:absolute;top:3px;left:3px;width:19px;height:19px;border-radius:50%;
  background:#8A8299;transition:.22s}
.sw-fila input:checked{background:linear-gradient(145deg,#F7C578,#D9942F)}
.sw-fila input:checked::after{left:22px;background:#1A1008}

.consejo{margin-top:16px;padding:13px 15px;border-radius:12px;font-size:.82rem;line-height:1.55;
  background:rgba(37,211,102,.10);border:1px solid rgba(37,211,102,.3);color:#9BE7BB}
.consejo--mal{background:rgba(245,165,36,.10);border-color:rgba(245,165,36,.32);color:#F5C069}

/* ============================================================
   MODO CLARO DEL CHAT
   ============================================================ */
body.claro{
  --bg:#F1EDE6; --bg2:#FFFFFF; --bg3:#F8F5F0; --linea:#E6DFD4;
  --txt:#1E1A16; --txt2:#736A5C; --oro:#A96D14; --oro-luz:#D9942F;
  --mio:#FFEBCB; --suyo:#F6F2EB;
}
/* la barra se queda oscura, como la marca */
body.claro .barra{background:#141119;border-bottom-color:#241F2C}
body.claro .barra h1{color:#F7F2E9}
body.claro .barra small{color:#8D8399}
body.claro .barra .ico-btn{border-color:#332C3F;color:#9C93AC}
body.claro .barra .ico-btn:hover,body.claro .barra .ico-btn.on{color:#F2B45F;border-color:#F2B45F}
body.claro .filtros{background:#FFFFFF;border-bottom-color:#E6DFD4}
body.claro .fil{background:#F7F3EC;border-color:#E2DACE;color:#6F6558}
body.claro .fil.on{color:#2A1B06}
body.claro .buscador{background:#FFFFFF;border-bottom-color:#E6DFD4}
body.claro .buscador input{background:#FFFFFF;border-color:#DED5C6;color:#1E1A16}
body.claro .lista{background:#FAF7F2}
body.claro .fila{border-bottom-color:#EFE9DF}
body.claro .fila:active{background:#F3EEE5}
body.claro .fila.nuevo{background:linear-gradient(90deg,rgba(211,48,90,.08),transparent 60%)}
body.claro .fila p,body.claro .fila time{color:#7A7061}
body.claro .et.nuevo{background:#FDF0D8;color:#8A5A08}
body.claro .et.abierto{background:#E1F0FB;color:#15618F}
body.claro .et.atendido{background:#DFF5E7;color:#0E6B37}
body.claro .et.vendido{background:#F3E6FA;color:#7A2E9E}
body.claro .et.cerrado{background:#EFEAE2;color:#7A7061}

body.claro .conver{background:#FAF7F2}
body.claro .hilo{background:#FAF7F2}
body.claro .msg.suyo{background:#FFFFFF;border-color:#E9E2D7;color:#2A241D}
body.claro .msg.mio{background:linear-gradient(145deg,#FFEBCB,#F8DBA8);border-color:#EDC98F;color:#3B2B10}
body.claro .msg.sistema{border-color:#E2DACE;color:#8A7F6E}
body.claro .dia{background:#EFEAE2;color:#7A7061}
body.claro .escribir{background:#FFFFFF;border-top-color:#E6DFD4}
body.claro .escribir textarea{background:#FFFFFF;border-color:#DED5C6;color:#1E1A16}
body.claro .herr{background:#F7F3EC;border-color:#E2DACE;color:#6F6558}
body.claro .herr:hover{color:#A96D14;border-color:#D9942F}
body.claro .ico-btn{border-color:#DED5C6;color:#7A7061}
body.claro .ico-btn:hover{color:#A96D14;border-color:#D9942F}
body.claro .emojis button:active{background:#F2ECE2}

body.claro .ficha{background:rgba(58,48,36,.42)}
body.claro .ficha .hoja{background:#FFFFFF;border-top-color:#E6DFD4}
body.claro .campo input,body.claro .campo textarea,body.claro .campo select{
  background:#FFFFFF;border-color:#DED5C6;color:#1E1A16}
body.claro .estados button{background:#F7F3EC;border-color:#E2DACE;color:#3A332B}
body.claro .estados button.on{border-color:#D9942F;color:#A96D14;background:#FFF8EC}
body.claro .btn{background:#FFFFFF;border-color:#DED5C6;color:#3A332B}
body.claro .btn.oro{color:#2A1B06}
body.claro .historial{background:#FBF8F3;border-color:#E6DFD4}
body.claro .historial b{color:#A96D14}
body.claro .sw-fila{border-bottom-color:#EFE9DF}
body.claro .sw-fila input{background:#D6CCBD}
body.claro .sw-fila input::after{background:#FFFFFF}
body.claro .entrada{background:#F1EDE6}
body.claro .entrada .caja{background:#FFFFFF;border-color:#E6DFD4;box-shadow:0 20px 50px -30px rgba(105,85,55,.5)}
body.claro .aviso{background:#FFFFFF;border-color:#E6DFD4;box-shadow:0 16px 36px -20px rgba(105,85,55,.45)}
body.claro .consejo{background:rgba(18,161,80,.10);border-color:rgba(18,161,80,.3);color:#0E7A3C}
body.claro .consejo--mal{background:rgba(194,121,12,.10);border-color:rgba(194,121,12,.32);color:#8A5A08}
body.claro .adj-doc span{color:#A96D14}
body.claro ::-webkit-scrollbar-thumb{background:#DAD1C3}
.bib-filtros{display:flex;gap:7px;overflow-x:auto;margin-bottom:14px;scrollbar-width:none}
.bib-filtros::-webkit-scrollbar{display:none}
.bib{display:grid;grid-template-columns:repeat(auto-fill,minmax(92px,1fr));gap:9px;max-height:52vh;overflow-y:auto}
.bib__f{border:1px solid var(--linea);border-radius:11px;overflow:hidden;background:var(--bg3);
  cursor:pointer;padding:0;aspect-ratio:1}
.bib__f img{width:100%;height:100%;object-fit:cover;display:block}
.bib__f:active{border-color:var(--oro);transform:scale(.97)}
.conf-hoja .hoja{text-align:center;max-width:440px;margin:0 auto;border-radius:20px 20px 0 0}
.conf-hoja h3{margin-bottom:0}
.btn.peligro{background:linear-gradient(145deg,#F0666B,#D03A3F);color:#fff;border-color:transparent}

/* ============================================================
   ACABADO · cero estilos de fábrica del navegador
   ============================================================ */
:root{accent-color:var(--oro); color-scheme:dark}
::selection{background:var(--oro); color:#1A0F04}
html{scrollbar-color:#352F44 transparent; scrollbar-width:thin}
::-webkit-scrollbar{width:10px; height:10px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:#352F44; border-radius:8px;
  border:3px solid transparent; background-clip:content-box}
input:-webkit-autofill,
input:-webkit-autofill:hover,
input:-webkit-autofill:focus{
  -webkit-text-fill-color:var(--txt);
  -webkit-box-shadow:0 0 0 60px var(--bg3) inset;
  caret-color:var(--txt);
  transition:background-color 9999s ease-out;
}